I went to get my oil changed, a Jiffy Lube here instead of at home. It was kinda ridiculous. They said it would take 45 minutes. At home it was like 10 minutes, granted they ONLY did the oil and not the cleaning they say they do with the speciality oil change. Anyway, they have a rewards program that with every third visit you get 50% off the oil change. It was my third visit and was hoping for that discount. Turns out that they don't have have my name/car in the computer/program, so they have no way of verifying its my third visit. And whose fault is that? Not mine. Why should I get punished for it. He asked the manager and all he said was he could talk to corporate about it and see if they can give me a card or something in the mail that says 50% off oil change. Whatever. Its just a nice way of saying I can't do anything for you. Poo head. They could tell I was getting frustrated. I watched them around my car like a hawk. And they knew it.
Then I pointed out a rock chip in my windshield and up til then this kid was over exaggarating everything like my semi dirty filter wasn't working very well, pff whatever, I've had way worse and it's been fine. So when he was saying how 'bad' my rock chip was I didn't totally believe him. But I did see that the chip had...wings as in, branching out so I agreed. They said they drill a hole and fill it with this resin or something for like $12. He knocked off $2 for me. Great.
So the oil change is frickin $40 and with the rock chip is another $10 adds up to $50 already, merely cuz I wasn't in their system. I have to pay the $40 every two months or so cuz I reach 3,000 miles in a lil' more than two months. Super expensive. Getting irritated.
So....by then I had... taken my frustration out on the manager. mwhaha. I was kinda surprised that he was the manager....he looked like a druggie. But I gave him a hard time. I started with the price and the computer thing and went to the rock chip. He asked "Is this the rock chip you want me to repair?" What are you saying? Is there more than one?! Genius. The rest of the crew thought it was fun to watch me give him a hard time. They all thought I was cute and spunky to be speak my mind. Especially one guy, he asked about my fairies and my cat. I said I don't name my cat, I just call it kitty. (besides the fact I don't have one yet...) They all thought I was flirting too. I really was frustrated and not impressed by them. But whatever. That one that seems most intrigued by me whispered to the manager to find some discount for me, he really liked me. The manager said he was going to wait til I did the negotiating on the price. You really wantme to go down the road? Like a challenge, I was like don't you go there. In the end the manager gave me a VIP card. 15% off any service any time every time. Kinda cool.
Okay so I had been there for an hour and 15 minutes already and I finally got to check out and my card doesn't work, their computer/system wouldn't take cards. Great. I already spent enough time and money on this already and now I have to wait until this doofus figgers out what a modem is and how to unplug it. He finally got it going. And I finally got out of there. The manager totally played the 'picked on one and fine with it cuz she's cute' part. That one guy that liked me was all waving while I drove away. He's obnoxious. That whole shop thought I was fun (besides messing up their computers but they learned how to fix it). I'm not sure that's a good thing tho.
But it was fun to actually speak my mind, be frustrated, show that I'm smart about some things, and do it in a ...fun way and still get a discount. I'm not sure I got a discount because I wasn't satisfied with my services or if I was just cute and sassy. No matter, work with what you got right? But most people come off hostile and angry and just make everyone else angry. I think its kind of ....special to speak my mind and frustration and leave with them all smiling. Maybe I could've got more discount if I went nasty bitch on them. I dunno. I just imagine how my boss would react. Prolly just sue 'em. I shoulda threaten to sue 'em if my windshield shattered in the next 12 months because of the "cured rock chip". Stupid dump truck throwing rocks and mud at me on the freeway.
I think next time I'll do it at home. Less time, I know I'm in their computer, and costs less and I get less...attention.