frustration mounts two charged phones and a pepsi later the problem has not been fixed you speak their native language now translating would get you good money but you've spared every ounce of patience and even some overtime teeth grinding, pencil biting not quite yet to the point of dancing to the elevator music they play for entertainment you're just not crazy enough two hours of your life you may never get back they can never give back you are way passed the "s" word... a voice! A VOICE just an operator "due to extensive phone calls your waiting time may exceed 30 minutes please try again later or stay online" oh but its not quitting time. you dance and sing along the lyrics repalying constantly in your ear a hot cell on your cheek (surely you'll get brain cancer) thank-goodness your kitchen is nearby or you might've starved And just when you think life has let you down.... "Zank you fer calling tichnical sepport. My name is Julio O'w may I elp yew?" f u c k . L L