Word of the Day: sinecure Effing Word of the Day. Making me angry and jealous. I should just make a list of things that make me want to quit working at the hotel. Maybe that'll make me feel better. 1. Adrian. I know he's our general manager and I know Mr. Hsu thinks he'll do a good job at getting our scores up because he did well in Austin and all. But he's really really annoying. I'm getting really tired of him coming up to the desk four or five times during my time there and seeing how many rooms are rented. No, Adrian, you bastard, the number of rooms rented for the night haven't gone up drastically because it's fucking eleven o'clock in the morning. Why don't you wait till seven or eight, maybe, after there's been plenty of walk-ins and see what's going on. And stop blaming me for only having a hundred rooms rented [at eleven o'clock in the morning] because it's not like I'm running people off. At every single front desk meeting we've had since Adrian's taken over the only comments he gives us is how much we suck and how we're the only ones who can get the hotel scores up to passing. Our scores for January weren't even close to passing, they were actually worse than the December scores, so obviously his method of trying to motivate us isn't working. Hey, how about some positive motivation, telling us something, just one little thing, that we're doing right so that we have something to go off of, a model to go by or something. 2. The management in general. Jeff keeps promising us that he'll be up at the desk more to make sure we're doing things right, but he's never up there. Why? Because he's still helping Teresa learn her accounting job and doing more than half of it for her. Teresa has Yadida back there helping her and now Elvis [which also makes me mad--if they have something in the back open, it's fucking tradition to ask someone at the desk to go back there and help, which would be perfect for me and my additional 32+ pounds] is doing whatever he's doing back there, but it seems like she never does anything except ask me to put her phone on do not disturb so that we're stuck taking her messages, mostly from very angry people, because she doesn't have voicemail and complain about her headaches. If she has Jeff, Yadida, and Elvis helping her and the front desk taking messages for her, what the hell is she doing? I don't know, either. Jeff needs to quit helping her because he's got his own department that's falling apart without a manager. He can't even find time to make a schedule, so he relies on us to make it for ourselves. DJ made the schedule yesterday, and it turned out that I worked Friday to Monday. Adding that onto the Tuesday through Thursday I had to work on this week, I'd be working seven full days in a row, eight months pregnant [or however far along I am]. That's definitely getting changed. He's spending so much time helping Teresa with accounting crap that he doen't have time to learn what he needs to learn to manage the front desk. There are at least four people other than him using his computer code, and they're all new, becuase he doesn't know how to make codes nor does he have time to learn because of Teresa and Adrian. Michelle never returns her phone calls, so I always get people calling asking to be transfered to someone other than Michelle to book meeting space or a block of rooms because they've called her for a week and never got a call back. That's business we're losing right there and that's people who won't ever consider using the Holiday Inn for another function. And when we ask her to do anything, to make a banquet ticket because the people are at the front desk, waiting to pay, to give us a copy of a contract because people are fucking calling to make reservations for something and we don't know the rate or anything, she always gets sharp and snubby and bastardlike. You know, I'm sorry that whatever it is that you do back in your office that prevents you from taking any phone calls during the day is so stressful and time-consuming, but that doesn't mean that you can't take a contract up to the desk when you're finished with it or have a banquet ticket ready [and, seriously, if she knows how many people are at the meeting and eating, it take about three minutes and twenty-eight seconds to make out a banquet ticket--I would print the damned thing out if we had normal computers at the desk that would] when you know that there's a function going on that someone wants to pay for. As for the rest of the management, their hours just bother me. They have NETMA at 8:30, and then they all go and eat breakfast in the restaurant [for free, more than likely]. Then they annoy each other and the front desk until they all go and eat lunch in the restaurant [more than likely also free]. And then around one or two they actually get work done, the very little most of the managers seem to do. What is this? Why the fuck can't I get a job like that? No, I wouldn't be able to do as bad a job as most of these people do [namely Teresa and Michelle] because I like working for my money, actually earning it. That's why I'm looking forward to getting my paycheck on Friday--because I know I worked my ass off for the little bit I'm getting. I'm getting off track. Back to my list: 3. Training. It feels like I've been training people forfreakinever. The latest trainee I've been working with, Mary Anne, is in her, I don't know, fourtysomethings and apparantly can't work a computer well. Either that or she doesn't remember things well at all. I have to tell her at least eight times an hour that you have to press escape to get out of things, which is something that I've always found quite obvious and thus the name for the fucking key. It seems that somewhere in all of my strange hormones, the patience I once had has disappeared. Now, I'll tell you something twice, and after that I'm really annoyed. So, I'm really annoyed with Mary Anne. She knows how to check people out, I know she knows how to check people out, but she don't take initiative and ask for a room number or ask if a guest is checking out [especially when it's obvious they are]. And she doesn't like to [or feel comfortable with?] answer the phones. Hell, that's all I did my first week working there. I answered the phones and made keys and watched closely [but I didn't hover, I never never hovered]. I'm just glad I don't have to deal with Samantha anymore because she thankfully got herself fired. I don't know about Patricia, I haven't worked with her yet, but Jeff, for some reason completely and utterly unbeknownst to me, hired Sammy back and he's not doing any better than when he worked at the hotel before. I swear, if he starts wandering around and it's a weekday, Jeff's totally getting told, I don't care if it's busy or not. That's probably very bastardly of me, but I'm the one who needs to walk anywhere if walking needs to be done, and walking rarely needs to be done by us. Besides, I'm in a bastardly mood. And I freakin lost my train of thought. Damn it. I guess that did make me feel better. Any road, I told Teresa today that I wanted to quit. I don't think she took me seriously, but I meant it. Halfway. I wouldn't quit just because I know that however little I do I still help out. I know that this next month is very important for the hotel and that I can help, but the situation isn't making me want to try. There's one of two things I really want to do--either bust my ass to get things together and raise the damned scores or give up now and save myself all the stress. It just hurts so bad knowing that I won't have a job and not being able to do anything about it myself.